Accommodation Policy

Effective from 14 October 2026

Operator: Vladimír Hynek, Haus unter Gerlitzen
Rosenweg 20, 9551 Bodensdorf, Austria
Phone: +420 778 736 647, +43 664 276 2669
Website: ferienwohnung-bodensdorf.at

1. General provisions and bookings

1.1. These General Terms and Conditions of Accommodation (“Terms”) govern the relationship between the operator of Haus unter Gerlitzen (“Accommodation Provider”) and the person booking or staying at the property (“Guest”).

1.2. The Accommodation Provider offers short-term accommodation in apartments at Rosenweg 20, 9551 Bodensdorf, Austria.

1.3. Bookings may be made through the website, booking system, email, telephone, or external platforms (such as Booking.com and Airbnb).

1.4. A booking becomes binding once confirmed by the Accommodation Provider or relevant platform, unless the confirmation expressly specifies an additional requirement, such as timely payment of a deposit.

1.5. Guests must provide complete and accurate contact details, dates and number of occupants. By completing a booking, the Guest confirms that they have read these Terms. Token payments require separate consent.

1.6. For bookings made through external platforms, the individually agreed platform terms take precedence. Specific written agreements with the Guest prevail over these Terms.

2. Accommodation prices and payment

2.1. The price is the amount shown in the offer and confirmed booking. It includes normal water and electricity consumption, heating, and ordinary use of the apartment facilities.

2.2. Final cleaning costs €80 per apartment per stay and is not included in the base accommodation price. The total price, including mandatory charges, is displayed before the booking becomes binding.

2.3. The local tourist tax is €4.50 per person over 16 years of age per night, unless applicable local legislation provides otherwise. It is additional to the base price and is paid as stated in the booking confirmation or the provider’s payment instructions. Statutory exemptions and changes in local rates take precedence.

2.4. Guest cards and other benefits are included only if expressly stated in the confirmed offer and are subject to the conditions of the relevant provider.

2.5. For payments by bank transfer or another individually agreed payment method, the Accommodation Provider may require a 30% deposit and payment of the remaining 70% no later than 30 days before arrival. Token payments through Barion follow the different arrangement in Section 3: the full amount is charged once when the free cancellation period expires. For bookings made after that deadline, immediate payment of the full amount may be required.

2.6. In the event of late payment, the Accommodation Provider may cancel the booking following a payment reminder. Any cancellation claims are subject to these Terms and applicable law.

2.7. Payment may be made by bank transfer, an available card payment through Barion, or another agreed method. With a Barion token payment, the full agreed amount is charged once when the free cancellation period ends; for bookings made after that deadline it may be charged immediately. The exact amount and charge date and time will be displayed before the booking is confirmed.

2.8. Payment on arrival is possible only by prior agreement. Bookings via third-party platforms follow the payment terms confirmed on that platform.

3. Barion and token payments

3.1. Online card payments are processed by Barion Payment Zrt. The Guest’s bank or card statement may display Barion Payment Zrt. as the payee or merchant.

3.2. Once this functionality is activated, a Guest may optionally authorise secure storage of a payment authorisation (token) with the payment service provider for later payments related to a specific booking.

3.3. For token payments, the payment card is only authorised or securely stored through the payment service provider at the time of booking; no deposit is charged at that stage. The full agreed booking amount (100%, including the €80 final cleaning fee and all items included in the payment summary) is charged in one transaction when the free cancellation period expires, normally 30 days before arrival under the current cancellation terms. For later bookings, the full amount may be charged immediately. The exact amount and the date and time of the charge are displayed before the booking is confirmed.

3.4. Before the order is confirmed, the purpose, amount and date of every payment, including any subsequent card charge, must be clearly shown. The Guest must give separate, explicit consent to tokenisation and subsequent payments through an affirmative action, for example by ticking a separate box that is not pre-ticked.

3.5. Without separate consent, token payments will not be set up; the Guest must select another available payment method. No other amount or date may be charged using the token unless separately authorised.

3.6. The Guest may revoke authorisation for future token payments at any time using the contact details on the website. Revocation will be handled without undue delay; existing booking payment obligations remain in force and an alternative means of payment will be offered.

3.7. Token payments for an individual booking are not a subscription or automatically renewing service. No further payments will be charged after the agreed amounts have been paid without fresh, separate consent.

3.8. Half-yearly and yearly recurring payments are not currently offered. If introduced in the future, the billing frequency, amount and cancellation method will be clearly disclosed, and Guests will receive a timely reminder before every half-yearly or yearly charge.

3.9. Token payments will become available only after approval by Barion and technical activation in the booking system. Until then, only payment methods actually activated may be used.

4. Cancellations

4.1. Guests must cancel in writing, preferably by email. The date the Accommodation Provider receives the cancellation determines the applicable fee.

4.2. For direct bookings: 30 days or more before arrival: free cancellation (0%). Less than 30 days before arrival: cancellation fee of 100% of the accommodation price.

4.3. For cancellations without charge, payments received will normally be refunded via the original payment method within 14 days of confirmation of cancellation.

4.4. For late cancellation, failure to arrive or early departure, up to 100% of the accommodation price may be claimed, but only to the extent permitted by applicable law and taking into account saved expenses and replacement bookings where legally required.

4.5. Exceptional circumstances are governed by applicable law. Cancellation terms agreed on third-party booking platforms apply to reservations made through those platforms. Cancellation insurance is recommended. Mandatory consumer rights remain unaffected.

5. Rights and obligations

5.1. The Accommodation Provider shall supply the booked apartment in proper condition and provide the agreed services. The Guest may use the apartment and designated shared spaces during the booked period.

5.2. Only registered Guests and any additional persons approved by the Accommodation Provider may occupy the apartment. Maximum occupancy must not be exceeded.

5.3. Guests shall maintain order, take proper care of the property, comply with fire and safety rules and respect other Guests. Changes to fixtures or furnishings require consent.

5.4. Defects or damage must be reported promptly. Compensation may be sought, within legal limits, for demonstrable damage caused by Guests or persons for whom they are responsible. Normal wear and tear is not damage.

5.5. The Accommodation Provider may enter the apartment for inspection or repairs by prior arrangement; without prior arrangement only in an emergency or immediate danger.

5.6. In the event of serious or repeated violations, the Accommodation Provider may terminate the stay after reasonable warning, or immediately in case of imminent danger, insofar as permitted by law.

6. Arrival, departure and house rules

6.1. Check-in from 4:00 pm; check-out by 10:00 am. Different times require prior agreement.

6.2. Guests shall provide identification and information needed to meet statutory registration requirements in Austria.

6.3. Smoking is prohibited inside apartments and indoor common areas. Proven additional cleaning costs may be recovered; any contractual penalty requires a valid separate agreement.

6.4. Open flames, candles and similar sources of fire are prohibited. Pets are not permitted, subject to mandatory legal exceptions.

6.5. Quiet hours are 10:00 pm to 6:00 am and 1:00 pm to 3:00 pm. Children must be supervised appropriately by a responsible adult.

6.6. Hazardous, altered or high-consumption electrical devices, especially portable heaters and hotplates, are not allowed without consent. Ordinary personal electronic devices are permitted when used safely.

6.7. When leaving, Guests should close windows, doors and taps and switch off unnecessary appliances and lights.

6.8. Upon departure, Guests shall dispose of rubbish as instructed, return keys or access devices and leave the apartment in normally tidy condition. Final cleaning does not cover exceptional soiling or damage.

6.9. Left-behind items will be handled by arrangement and according to law; Guests may bear shipping costs.

7. Liability and personal property

7.1. The Accommodation Provider is liable as required by law. Guests should reasonably secure their personal belongings; this does not limit any statutory rights.

7.2. Loss, theft or damage should be reported promptly. In an emergency, accident or other serious incident, Guests should contact the Accommodation Provider and, where necessary, emergency services.

7.3. Compensation for Guest-caused damage is based on actual proven loss, reasonable repair or replacement costs and applicable law.

8. Complaints

8.1. Guests may complain about defects in the accommodation or agreed services and should report them promptly so that they can be addressed.

8.2. Complaints may be made in person, by telephone or in writing using the contact information on the website. Justified complaints will be investigated and appropriately remedied.

8.3. A delayed report does not in itself remove statutory rights, but may make immediate resolution more difficult.

9. Personal data protection

9.1. Personal data are processed to manage bookings, perform contracts, communicate with Guests, comply with legal duties and, where applicable, pursue legitimate interests in accordance with the GDPR and applicable legislation.

9.2. Payment data required for online card payments are processed by Barion Payment Zrt. The Accommodation Provider does not store full card numbers or card security codes.

9.3. Further information on processing, retention periods and data subject rights is provided in the separate Privacy Policy published on the accommodation website.

10. Final provisions

10.1. These Terms form part of the accommodation contract. Confirmed bookings are generally governed by the version in effect when the contract was concluded, unless law or agreement provides otherwise.

10.2. Applicable Austrian law governs, without prejudice to any mandatory consumer protection rights available to the Guest.

10.3. The parties shall first try to resolve disputes amicably. If any term is unenforceable, the remaining terms remain valid to the extent permitted by law.

10.4. Published at https://ferienwohnung-bodensdorf.at/en/; effective from 14 October 2026.